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LOCKLY is a leader in smart property technology, designing innovative security solutions for residential and commercial entry. Their product lineup includes the Guard, Secure, and Vision series of smart locks, which combine high-grade materials with cutting-edge software. Renowned for their patented PIN Genie® peek-proof digital keypad, LOCKLY devices ensure that access codes remain secure by shuffling numbers after every use.

Beyond basic keyless entry, LOCKLY differentiates itself with features like 3D biometric fingerprint sensors capable of recognizing prints in under 0.5 seconds, offline access codes for guest management without internet dependency, and integrated HD video doorbells in their Vision series. Users can manage access, monitor history, and control their locks remotely via the Lockly App or through integrations with major smart home ecosystems like Google Home and Amazon Alexa.

• How do I find the Activation Code for my LOCKLY lock?

  The Activation Code is located on the Activation Card included in your product packaging. This code is required to pair the lock with the Lockly App and for resetting the device.

• What should I do if the battery dies?

  You can use the supplied physical backup keys to unlock the door. Additionally, most LOCKLY models feature a 9V battery terminal on the exterior; hold a 9V battery against the contacts to temporarily power the keypad and enter your access code.

• How does the PIN Genie keypad work?

  The PIN Genie keypad displays four circles with three numbers in each. The number locations shuffle after every use, preventing onlookers from guessing your code by watching your finger movements.

• Do LOCKLY locks work without Wi-Fi?

  Yes, LOCKLY smart locks can operate offline. You can issue Offline Access Codes (OAC) that function without an internet connection, and the lock retains its programming and access logs locally.