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VigilLink is a premier provider of professional audio-visual connectivity and infrastructure solutions. Specializing in mission-critical applications, the brand serves high-demand sectors such as healthcare, corporate command and control, education, and enterprise facilities. VigilLink’s product philosophy is born from a partnership between end-users, dealers, and manufacturers, ensuring that every device is designed for reliability, speed, and ease of installation.

The company’s extensive portfolio includes HDMI matrix switchers, video wall processors, HDBaseT extenders, KVM switches, and splitters. VigilLink is known for its "No Hang-Up" warranty policy and its focus on helping integrators create seamless AV environments. Whether for a complex video wall in a control room or a simple extension in a conference room, VigilLink provides robust hardware designed to maintain signal integrity and compatibility across modern AV standards.

• Is surge protection required for VigilLink products?

  Yes, most VigilLink manuals highly recommend using a surge protection device to safeguard sensitive electrical components from voltage spikes, electrical surges, and lightning strikes.

• What does the VigilLink No Hang-Up Warranty cover?

  The No Hang-Up Warranty includes first-level tech support, troubleshooting, and free replacements for non-functioning products within the first six months, alongside continued support throughout the warranty period.

• What type of HDMI and Ethernet cables should I use?

  For optimal performance with VigilLink extenders and switchers, Premium High Speed HDMI cables and CAT6/6A/7 cables are recommended. Some specific models advise against using UTP cables, favoring F/FTP or U/FTP shielded cables.

• How do I update the firmware on my VigilLink device?

  Many VigilLink devices feature a dedicated SERVICE or FW port (often USB-C or Micro-USB) for firmware updates. Refer to the specific user manual for the correct procedure and PC tools required.

• Can I extend the signal transmission distance beyond the specifications?

  No, it is not recommended to exceed the specified transmission limits (e.g., 70m or 100m) as it may lead to signal degradation or total loss of audio and video.