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Coolpad Group Limited, often referred to simply as Coolpad, is a Chinese telecommunications equipment company headquartered in Shenzhen, Guangdong. Founded in 1993, the company has established itself as a significant player in the global wireless market, known for innovating dual-mode and dual-standby technologies. Coolpad designs and manufactures a wide range of mobile devices, including Android-powered smartphones, simple 4G LTE flip phones, and connected tablets.

In the United States, Coolpad Americas operates out of Irvine, California, providing budget-friendly mobile solutions often distributed through major prepaid carriers like T-Mobile, Metro by T-Mobile, and Boost Mobile. Their product portfolio includes devices like the Coolpad Legacy, Coolpad Belleza, and various smart accessories such as the Coolpad C1 True Wireless Headset. On this page, you can find the official Coolpad user manuals, setup guides, and warranty information.

• How do I force restart my Coolpad smartphone?

  If your device is unresponsive, press and hold the Power key for over 10 seconds to forcefully restart it.

• What type of SIM card do Coolpad phones use?

  Most modern Coolpad smartphones (such as the K21 or C35) require a Nano SIM card. Always use a card supplied by your service provider and avoid using adapters.

• Is water damage covered under the Coolpad warranty?

  No. According to the warranty replacement rules, faults caused by water or moisture entering the mobile phone are not covered, even if the warranty period has not expired.