TENVIS Manuals & User Guides

TENVIS Technology Co., Ltd. is a provider of home security solutions, focusing on the development and manufacture of wireless IP cameras and surveillance systems. The company's product portfolio ranges from indoor PTZ (Pan/Tilt/Zoom) cameras to outdoor weather-resistant models, as well as dedicated baby and pet monitors. Key features across their product line typically include 1080p HD video quality, infrared night vision, motion detection, and two-way audio communication.

Designed for modern smart homes, TENVIS devices are compatible with mobile applications such as TENVISTY and TuyaSmart, allowing users to monitor live feeds, receive instant alerts, and manage settings remotely via their smartphones. TENVIS aims to make security accessible and user-friendly for residential users and small businesses.

• How do I reset my TENVIS camera?

  Press and hold the reset button (often located on the back or bottom of the unit) for about 10 to 15 seconds while the camera is powered on. Wait for the camera to beep or reboot.

• Which app does my TENVIS camera use?

  Depending on the model, your camera may use the 'TENVISTY', 'TuyaSmart', or 'iMegaCam' app. Check your specific user guide or the QR code on the packaging for the correct app.

• Why won't my camera connect to WiFi?

  Most TENVIS cameras only support 2.4GHz WiFi networks. Ensure your phone is connected to a 2.4GHz network during setup and that your camera is within good range of the router.

• Does TENVIS offer a warranty?

  Yes, TENVIS typically offers a 1-year warranty and lifetime technical support. You can register your product or claim warranty service via their afterservice portal.